Managed Services

In an environment of constant threat from malware, ransomware and other threats a company must take an active role in protecting their environment.  That means an anti-malware program that constantly updates  and routine scans.  In addition operating system patches must be applied quickly after properly testing.  Piedmont Technical Experts can provide your organization that assurance with a robust anti-malware product and our automated patch deployment service. Contact us for additional details

A great service for smaller organizations with a need for workstation support.  Blocks range from a monthly reoccurring block of 4 hours up to a yearly block up to 384 hours.  This program allows clients to accurately know their month to month or yearly IT costs for IT services.  Combine with our Monitoring, Managed AV, and Patch management service and gives your organization a complete IT support solution.

A set of plans ideal for organizations with a larger IT services needs.  Plans include...

• Basic Expert MSP- Includes monitoring, AV, and patch management of your workstations.  In addition provides clients with a preferred support rate for remote PC support.
• Silver Expert MSP- Includes everything in Basic but adds preferred server support rates as well and if needed an add on option for managed server backups.
• Gold Expert MSP- To be qualified for this program the client must be a client in good standing for one year.  The plan includes all options in Silver Expert MSP and has unlimited remote workstation break fix support.

Piedmont Technical Experts proudly offers a solidly proven managed backup solution.  Backup offerings range in size and need of the client.  Solutions range from a basic backup to cloud solution allows for virtual boot and bare metal restores to a direct to cloud backup solution with dedicated local hardware for replication and virtual boot spin ups.  

Are you a small IT department needing a management and monitoring solution environment.  Then our Managed RMM solution will meet your needs.  Clients taking advantage of this solution will have the ability to remotely manage their devices, have access to performance reports, custom alerting, patching and managed antivirus solutions.

In these uncertain times people need the flexibility to work from just about anywhere.  With our remote desktop connection solution an agent will be installed on your work machine and you will be able to access that machine from any computer anywhere securely, all you need is access to a web browser.

Custom consulting solutions into four basic areas

• Scheduled onsite visits: sold in blocks of 4 hours.  Visits can be scheduled monthly up to weekly visits.
• Virtual IT Manager- can assist in day to day management of an onsite department.
• vCIO- This service provides companies with a Virtual Chief Information Officer who will help shape the strategic direction for an organization and will meet with executive staff to shape IT direction and goals in relation to business goals.
• Block Consulting- a service to provide clients with consulting services for a specific projects or general goal or needs development.