Choose the Right Cybersecurity Package
Get Guidance from Engineers Who Specialize in SMB Support
Choosing the right cybersecurity and IT support package can be complex. Whether you need help meeting cyber insurance requirements, want predictable monthly costs, or need fully managed security tools, our team will answer your questions and help you find the option that best suits your business. Connect directly with engineers who have 20+ years of SMB experience and can provide guidance tailored to your specific environment and goals.
| Service | Block Hour | PTE Silver | PTE Gold | PTE Platinum |
|---|---|---|---|---|
| Reactive Support Business Hours-Remote | ||||
| Routine Performance Tuning | Quarterly-Billed against block | Monthly | Monthly | Monthly |
| PTE Client Security | Recommended Add | |||
| - Endpoint Backup | Recommended | Recommended | ||
| - Endpoint Detection and Response | Recommended | |||
| - Managed Detection and Response | Recommended | Recommended | ||
| - System Monitoring | Recommended | |||
| - Patch Management Operating System | Recommended | |||
| - Software Patch Management | Recommended | Recommended | ||
| PTE User Protect | Recommended | Recommended | Recommended | |
| - Security Awareness Training | Recommended | |||
| - Phishing Simulation | Recommended | Recommended | ||
| - Dark Web Scan | Recommended | Recommended | ||
| - Spam and Phishing Protection | Recommended | Recommended | ||
| - SaaS Alerting | Recommended | Recommended | Recommended | |
| Remote Reactive Support After Hours | 1.5:1 hour consumption | Separate Charge | ||
| Remote Proactive Support Business Hours | ||||
| Remote Proactive Support After Hours | Separate Charge | |||
| Onsite Reactive Support | ||||
| Onsite Proactive Support | ||||
| Scheduled Onsite Visits | ||||
| Monthly Open Action Item Meetings | As Requested By Client | |||
| Technology Alignment Meetings | Annual Billed Against Block | Annual | Bi-Annual | Bi-Annual |
| Preferred Rates over T&M | ||||
| Prioritized Response | Over T&M | Over Block | Over Silver | Over Gold |
| Emergency Declaration | 2:1 | During Business Hours and Remote | Remote | |
| No Trip Charge Outside of Triad |
Block Hour
| Service | Block Hour |
|---|---|
| Reactive Support Business Hours-Remote | |
| Routine Performance Tuning | Quarterly-Billed against block |
| PTE Client Security | Recommended Add |
| - Endpoint Backup | Recommended |
| - Endpoint Detection and Response | Recommended |
| - Managed Detection and Response | Recommended |
| - System Monitoring | Recommended |
| - Patch Management Operating System | Recommended |
| - Software Patch Management | Recommended |
| PTE User Protect | Recommended |
| - Security Awareness Training | Recommended |
| - Phishing Simulation | Recommended |
| - Dark Web Scan | Recommended |
| - Spam and Phishing Protection | Recommended |
| - SaaS Alerting | Recommended |
| Remote Reactive Support After Hours | 1.5:1 hour consumption |
| Remote Proactive Support Business Hours | |
| Remote Proactive Support After Hours | |
| Onsite Reactive Support | |
| Onsite Proactive Support | |
| Scheduled Onsite Visits | |
| Monthly Open Action Item Meetings | As Requested By Client |
| Technology Alignment Meetings | Annual Billed Against Block |
| Preferred Rates over T&M | |
| Prioritized Response | Over T&M |
| Emergency Declaration | 2:1 |
| No Trip Charge Outside of Triad |
PTE Silver
| Service | PTE Silver |
|---|---|
| Reactive Support Business Hours-Remote | |
| Routine Performance Tuning | Monthly |
| PTE Client Security | |
| - Endpoint Backup | Recommended |
| - Endpoint Detection and Response | |
| - Managed Detection and Response | Recommended |
| - System Monitoring | |
| - Patch Management Operating System | |
| - Software Patch Management | Recommended |
| PTE User Protect | Recommended |
| - Security Awareness Training | |
| - Phishing Simulation | Recommended |
| - Dark Web Scan | Recommended |
| - Spam and Phishing Protection | Recommended |
| - SaaS Alerting | Recommended |
| Remote Reactive Support After Hours | Separate Charge |
| Remote Proactive Support Business Hours | |
| Remote Proactive Support After Hours | Separate Charge |
| Onsite Reactive Support | |
| Onsite Proactive Support | |
| Scheduled Onsite Visits | |
| Monthly Open Action Item Meetings | |
| Technology Alignment Meetings | Annual |
| Preferred Rates over T&M | |
| Prioritized Response | Over Block |
| Emergency Declaration | During Business Hours and Remote |
| No Trip Charge Outside of Triad |
PTE Gold
| Service | PTE Gold |
|---|---|
| Reactive Support Business Hours-Remote | |
| Routine Performance Tuning | Monthly |
| PTE Client Security | |
| - Endpoint Backup | |
| - Endpoint Detection and Response | |
| - Managed Detection and Response | |
| - System Monitoring | |
| - Patch Management Operating System | |
| - Software Patch Management | |
| PTE User Protect | Recommended |
| - Security Awareness Training | |
| - Phishing Simulation | |
| - Dark Web Scan | |
| - Spam and Phishing Protection | |
| - SaaS Alerting | Recommended |
| Remote Reactive Support After Hours | |
| Remote Proactive Support Business Hours | |
| Remote Proactive Support After Hours | |
| Onsite Reactive Support | |
| Onsite Proactive Support | |
| Scheduled Onsite Visits | |
| Monthly Open Action Item Meetings | |
| Technology Alignment Meetings | Bi-Annual |
| Preferred Rates over T&M | |
| Prioritized Response | Over Silver |
| Emergency Declaration | Remote |
| No Trip Charge Outside of Triad |
PTE Platinum
| Service | PTE Platinum |
|---|---|
| Reactive Support Business Hours-Remote | |
| Routine Performance Tuning | Monthly |
| PTE Client Security | |
| - Endpoint Backup | |
| - Endpoint Detection and Response | |
| - Managed Detection and Response | |
| - System Monitoring | |
| - Patch Management Operating System | |
| - Software Patch Management | |
| PTE User Protect | |
| - Security Awareness Training | |
| - Phishing Simulation | |
| - Dark Web Scan | |
| - Spam and Phishing Protection | |
| - SaaS Alerting | |
| Remote Reactive Support After Hours | |
| Remote Proactive Support Business Hours | |
| Remote Proactive Support After Hours | |
| Onsite Reactive Support | |
| Onsite Proactive Support | |
| Scheduled Onsite Visits | |
| Monthly Open Action Item Meetings | |
| Technology Alignment Meetings | Bi-Annual |
| Preferred Rates over T&M | |
| Prioritized Response | Over Gold |
| Emergency Declaration | |
| No Trip Charge Outside of Triad |
Professional Services (Projects and Installs)- Billed Separately as Fixed Bid Engagements
Which product are you interested in?
There are many reasons to trust our team:
- Expert support from engineers with 20 years of SMB experience
- Affordable, predictable packages
- Cyber insurance readiness, reducing risk of denial or noncompliance
- Managed security tools that protect your users, endpoints, and data
- Unlimited support options, including remote and on-site
- Tailored guidance to help you choose the right plan
- Peace of mind knowing your business is protected and maintained
“Straight answers and solutions to problems with an appointment that was easy to make, scheduling that was near immediate, friendly service and a reasonable charge. Who could ask for more? I highly recommend their services.”
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