Alex Grover, Senior Technical Lead
Alex Grover is a Senior Technical Lead, and he has spent the last two years supporting our enterprise clients with their complex IT Needs. With over nine years of industry experience, Alex believes that when technology is understood and designed well, it can make businesses easier to run, more efficient, and more secure.
In his role, Alex leads our advanced technical support operations, oversees planning and architecture decisions, manages incident response, and handles high-level escalations to make sure systems remain stable and protected. He works closely with our internal teams and vendors, mentors fellow team members, and aligns technical solutions with real business goals.
Alex has extensive experience with Microsoft 365, Exchange Online, Azure AD, security tools, email migrations, DNS, and email security protocols. He is especially proud of leading a seamless email migration during a company rebrand with minimal downtime.
Outside of work, Alex enjoys hiking, cooking, and driving. He lives by this motto: keep things simple, secure, and stable.
JB, Owner and “Chief Geek”
JB is the owner of Piedmont Technical Experts, a company he founded after spending more than 25 years in the IT industry. His path into the technology field began in college when his first computer constantly broke, and he learned how to fix it himself. He was instantly hooked after that.
JB started his career as a desktop technician and quickly proved his capabilities by rebuilding services within his first week on the job. After more than a decade in corporate IT and several years working within managed service providers, he launched Piedmont Technical Experts with a mission to deliver reliable, high-quality IT support to small businesses often overlooked by larger firms.
JB approaches technical challenges by minimizing risk, isolating problems, and presenting clear, practical solutions. He enjoys helping business owners who are used to being told they’re too small to matter.
Outside of work, JB enjoys running, fitness, and playing Dungeons & Dragons. His personal motto: the only person he competes with is himself.
Travis Stokes, Level 1 Engineer
Travis Stokes is a Level 1 Engineer, bringing a strong customer service and operations background to his role. Though new to the IT field, Travis was drawn to managed services by his desire to build a valuable technical skillset while continuing to help people in meaningful ways.
Before joining our team, Travis worked in sales, private equity operations, foreclosure file review, and marine and RV dealer funding, all while focusing on the client experience. He also spent time as an A/V technician at the Four Seasons in Washington D.C., supporting a wide range of clients and events.
Travis approaches technical challenges by listening carefully, exercising patience, and ensuring he fully understands the issue before moving forward. What he enjoys most about his job is the team and working with knowledgeable professionals who genuinely care about their work and their clients.
Outside of work, Travis enjoys making beats and playing board games. Fun fact: he’s undefeated in air hockey and tic-tac-toe.
Caleb Wilgus, Tier 1 Support Engineer
As a Tier 1 Support Engineer, Caleb Wilgus brings a strong passion for problem solving and providing client-focused support. With nearly a year at Piedmont Technical Experts, Caleb was drawn to managed services by a long-standing interest in building and troubleshooting PCs and the variety of challenges that MSP work provides.
Before starting his career in IT, Caleb built a solid foundation in customer service, which continues to shape his approach today. He takes pride in consistently receiving positive feedback from his clients while focusing on understanding issues from the client’s perspective to deliver clear and effective solutions.
What Caleb enjoys most about working at Piedmont Technical Experts is the opportunity to work with a wide range of clients in a supportive and collaborative environment. Outside of work, Caleb plays drums every week for his local church and enjoys snowboarding. He is also committed to continuous learning and personal growth, even when facing unfamiliar challenges.