Dependable, Secure Technology that Supports People, Programs, and Mission
Our team at Piedmont Technical Experts values the churches, places of worship, ministries, and faith-based organizations that serve our community. We want these organizations to thrive and grow without having to worry about technology issues. MissionCare IT is designed to provide dependable support, practical cybersecurity protection, and clear technology guidance so leaders, staff, and volunteers can focus more attention on people, programs, worship, outreach, and mission.
PTE MissionCare IT is managed IT and cybersecurity support designed for faith-based organizations that depend on technology to serve people, coordinate programs, protect sensitive information, communicate with their communities, and carry out their mission. The subscription combines proactive monitoring, cybersecurity protection, technical support, documentation, and bankable support time in a predictable monthly relationship, subject to the accepted quote and governing agreement.
Ideal For
- Churches, ministries, and houses of worship
- Faith-based nonprofits, associations, and community-service organizations
- Faith-based schools, preschools, childcare programs, and training organizations
- Organizations managing donor, member, student, volunteer, pastoral-care, personnel, or financial information
- Faith-based organizations seeking predictable technology costs and a respectful local technology partner
What’s Included
- Proactive Monitoring & Maintenance: Device health monitoring, performance visibility, approved patching, operating-system updates, and proactive issue identification for covered systems.
- Cybersecurity Protection: Selected managed antivirus, EDR, security baseline, threat monitoring, alerting, and ransomware-risk-reduction services listed in the accepted quote.
- Technical Support: Remote service desk access, troubleshooting, vendor coordination, and practical technology guidance for covered users and devices.
- Asset & Documentation Management: Device inventory, configuration tracking, technology documentation, and lifecycle recommendations.
- Flexible Support Time: Each protected device may include a monthly support-time allocation under the accepted quote and service agreement. Accumulation, use, expiration, overage, and exclusions are governed by those accepted documents.
MissionCare IT is intended to reduce avoidable technology disruption and administrative friction so staff and volunteers can devote more attention to people, programs, worship, education, outreach, and mission outcomes. PTE provides technology support respectfully and does not make theological, doctrinal, pastoral, governance, or ministry-program decisions.
Technology that Supports the Mission
Faith-based organizations may handle donor, member, student, child, volunteer, pastoral-care, prayer-request, personnel, financial, and other sensitive information. PTE can support contracted technical safeguards, access controls, endpoint protection, backup readiness, documentation, and incident coordination. The Client retains responsibility for privacy, records retention, safeguarding practices, legal or regulatory requirements, background-check processes, content decisions, and final risk decisions.
Protection for Sensitive Ministry Information
MissionCare IT recognizes that faith-based organizations may rely on a mix of paid staff, volunteers, ministry leaders, educators, contractors, and community partners. Covered scope may include office technology, Microsoft 365 or Google Workspace, donor and member systems, accounting and online giving dependencies, websites, collaboration systems, approved classroom technology, and other systems expressly listed in the accepted quote.
Service and Billing Boundary
Only services, devices, quantities, support-time allowances, pricing, and assumptions expressly listed in the accepted quote and governing agreement are included. Onsite work, projects, hardware, software, licensing, third-party services, unsupported systems, emergency work, and work beyond included support time may require separate approval and billing.
Onboarding & Implementation
- Environment, covered-device, site, staff, and volunteer technology review
- Monitoring, management, and selected cybersecurity-control deployment
- Security baseline, technology documentation, and sensitive-information workflow review
- Administrative access and authorized ministry-contact verification
- Service desk, bankable-hours, and approved-support-channel orientation
- Risk, privacy, lifecycle, vendor, and support-boundary review