Here are some common questions we receive about our IT services.
At Piedmont Technical Experts, we are here to streamline your office’s technology and provide ongoing support. Here are some common questions we receive about our services and their answers.
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What services do you offer?
We are a full-service IT company specializing in managed IT, advanced cybersecurity solutions, network installation, maintenance, cloud services, and custom software and hardware support.
How can I request a consultation?
You can easily get in touch with us by calling us directly or by filling out the contact form on our website. We will then set up a time to talk to you about your company’s IT needs.
Do you offer services for small and large businesses?
Yes! We offer managed IT and cybersecurity services designed for small and large operations.
Why should we choose you over a larger IT firm?
We are a locally focused team that offers personalized, responsive service. We take pride in our fast response times and deep commitment to cybersecurity.
How long have you been serving businesses?
We have decades of combined experience in the technology sector. We have extensive experience providing expert-level IT and cybersecurity support to businesses.
What industries do you mainly work with?
We work with companies in a wide range of industries. Some of these include legal, healthcare, financial services, and professional service firms.
What is the most common cybersecurity threat for small businesses today?
The most common and damaging threat is usually a phishing attack that leads to ransomware or data compromise. We combat this with advanced endpoint detection, email filtering, and employee training.
Do I need a full managed security service provider package?
If your business handles sensitive client data, requires regulatory compliance, or cannot afford downtime, we recommend a full package with 24/7 monitoring, threat response, and compliance reporting.
What specific cybersecurity measures do you implement?
Our measures include multi-factor authentication, security information and event management systems, next-generation firewalls, endpoint detection, and comprehensive data backup.
What do you do if a security breach occurs?
In the event of a breach, our team will immediately isolate the affected systems. We will contain the threat, assess the damage, and work quickly to restore operations and data.
What do Managed IT services include?
Our Managed IT services include a proactive approach that involves managing all aspects of your company’s technology for a fixed monthly fee. This includes network monitoring, server maintenance, help desk support, and strategic IT planning.
How quickly can your team resolve a technical issue?
We can usually begin remediation after an issue occurs within minutes. We will leverage remote tools and dispatch onsite IT support as needed.
What are the benefits of migrating my business to the cloud?
Migrating to the cloud offers increased flexibility and scalability. It also results in enhanced collaboration, reduced capital expenses, and robust built-in security features.
How do you handle data backup and disaster recovery?
We implement a comprehensive backup strategy to ensure your business’ continuity. This allows us to quickly restore files or entire systems following a major incident or hardware failure.
Does using the cloud replace the need for an onsite server?
In many cases it does. We can help you transition your operations to a full cloud-based infrastructure, so you can reduce hardware costs and onsite maintenance.